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support@willinfobot.comWhatsApp Support
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+91 94886 70077Support Portal
Open a dedicated support ticket in our official helpdesk portal for advanced troubleshooting.
wibplugins.com/support Complete Guide
Premium HTML Documentation Package
Explore step-by-step installation guides, gateway API setup instructions, dynamic variable cheat sheets, and diagnostic tool walkthroughs.
Frequently Asked Questions
Quick Answers & Troubleshooting
Find immediate solutions to the most common configuration and licensing questions.
Why are my Meta Cloud API messages failing with "131009 - Parameter count mismatch"?
This occurs when your WooCommerce trigger passes more or fewer variables than your Meta template expects. To fix this, go to WooCommerce > Settings > WhatsApp > Notifications and adjust the Variables Count setting for that trigger to match your template precisely.
Can I use the plugin without official Facebook Business verification?
Yes! If you do not have official Facebook Business verification, select the UltraMsg (QR Gateway). It links directly to your personal or business WhatsApp app via a simple QR code scan and requires zero template approvals.
Why is my Floating Chat Widget not appearing on the frontend?
Ensure you have checked the Enable Chat Widget box in the Chat Widget settings tab. Also, check that you have added at least one support agent and set their status to Online.
How do I resolve "Unlicensed Plugin" admin notices?
Navigate to WIB WhatsApp Notifier > License and enter your valid CodeCanyon Item Purchase Code. If you are developing locally (`localhost`, `*.local`), the plugin will verify and activate automatically.
How long does Meta take to approve templates submitted via the plugin?
Templates submitted through our built-in Meta Template Creator are pushed directly to Facebook's API. Approval is typically automated by Meta and takes between 2 to 5 minutes. Once approved, they appear in your dropdown lists automatically.